Refund and Returns Policy

Effective Date: 14th September 2024

At The Time Plant, we aim to provide high-quality digital products such as custom logos and branding materials tailored to the needs of women entrepreneurs. We understand that there may be instances where our customers seek a refund or have concerns regarding the products they receive. This Refunds and Returns Policy outlines the conditions, process, and timeframes for refunds.

1. Digital Products and Refunds

Since our products are digital in nature, they cannot be returned once delivered. However, we strive for complete customer satisfaction, and we do offer refunds or exchanges under certain circumstances. Please read the terms below to understand our policy on refunds for digital products.

2. Conditions for Refunds

You may be eligible for a refund under the following conditions:

  • Non-Delivery of Product: If you do not receive the digital product you ordered (e.g., due to an email or download issue), please contact us at thetimeplant@gmail.com within 7 days of purchase. We will either resend the product or offer a full refund if the issue cannot be resolved.
  • Significant Defect in the Digital Product: If the delivered product (e.g., a logo) contains significant technical or design defects that cannot be corrected, you may be eligible for a refund. Please contact us within 7 days of receiving the product with a clear explanation of the issue.
  • Mismatched Product: If the product delivered to you does not match what was agreed upon in terms of the specifications provided during the order (e.g., wrong file format, incorrect design specifications), please notify us within 7 days. We will work to correct the error or offer a refund if we are unable to meet the agreed-upon specifications.

3. Conditions Where Refunds Do Not Apply

Refunds are not provided in the following cases:

  • Change of Mind: Since our products are custom-made and digital, refunds will not be provided for requests due to a change of mind or dissatisfaction with the design after it has been delivered as per the specifications agreed upon.
  • After the Revision Period: If you fail to request revisions or raise concerns within the revision period outlined in our terms (7 days after product delivery), refunds will not be provided.
  • Minor Issues: Refunds will not be offered for minor aesthetic differences or personal preferences in the final product that do not constitute a significant defect.

4. Initiating a Refund Request

To initiate a refund request, please follow these steps:

  1. Contact Us: Email us at thetimeplant@gmail.com within 7 days of receiving your product with the subject line: “Refund Request – Order [Order Number]”.
  2. Provide Information: In the email, include your order number, the product name, and a detailed explanation of the issue or defect that you encountered.
  3. Supporting Evidence: If applicable, attach screenshots or files that demonstrate the problem with the digital product.
  4. Resolution Options: Once we receive your request, we will evaluate it and determine whether you are eligible for a refund or a correction. If eligible, we will provide further instructions for processing your refund.

5. Timeframe for Refunds

Once we confirm that you are eligible for a refund, we will process the refund within 7-10 business days. Refunds will be credited to the original payment method used during the purchase. Please note that depending on your payment provider, the funds may take an additional 3-5 days to appear in your account.

6. Revisions and Corrections

In many cases, issues with a digital product can be resolved through revisions. We encourage customers to first request revisions as part of our standard design process. If you require more than 3 revisions beyond the allotted number.

7. Fees or Costs

  • No Fees for Approved Refunds: If your refund request is approved, no additional fees or costs will be charged.
  • Additional Costs for Revisions: If additional revisions beyond the included scope are requested, we will inform you of any associated fees before proceeding.

8. Support and Contact Information

We are dedicated to ensuring that you are satisfied with your digital product. If you have any questions about our refund policy or need further assistance, you can contact our customer support team at:

We strive to respond to all inquiries within 24-48 hours.

9. Changes to this Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed of any updates.

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